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RETURN

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at cmykpresents@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

CMYKPRESENTS

Attn: Returns

RMA #

18017 Chatsworth st. #255

Granada Hills, CA 91344

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

● Clothing

● Books

● Music

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

• Sale items are FINAL SALE and cannot be returned.
• I have the right to determine what item is eligible for return or store credit.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(818) 350-3413

cmykpresents@gmail.com

SHIPPING INFO

​Shipping Policy
Thank you for visiting and shopping at http://www.cmykpresents.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery due to COVID-19. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties and Taxes
CMYKPresents (www.cmykpresents.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
CMYKPresents (www.cmykpresents.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
We currently do not ship outside the U.S.